Laura Browning is an English Literature student who volunteers at Rural Cambridgeshire Citizens' Advice Bureau as a Gateway Assessor at their Adviceline Phone Centre, where she talks with clients to assess their situation, helping them to decide on an appropiate outcome on issues such as housing, debt, benefits and general enquiries.

"I enjoy talking to clients from all areas of Rural Cambridgeshire, in a variety of different financial and social situations. We aim to help the most vulnerable of clients, as well as clients who may just need some information and guidance."

Laura has aspirations of working in Management and this role has helped her to learn new skills which not only aids her dream but also makes a huge difference to the lives of many in the community.

Samantha Lee from Citizens' Advice comments, "Laura has great IT skills and is hardworking and conscientious; she has a friendly, positive approach and is very respectful and sensitive to clients' difficult circumstances. Laura takes on challenging and difficult tasks with ease and has excellent skills in sourcing information and being able to signpost."

Laura also records her hours and skills through the Volunteering Service from her volunteering role to help boost her employability:

"Using the online system to log hours and record [my] skills helps me to manage the skills I am achieving [which can be used] for job applications."

Laura is seen as an "extremely valued and friendly member of our team" and is a credit to all of our fantastic Anglia Ruskin student volunteers. Congratulations Laura and keep up the brilliant work!