Terms and Conditions

Students' Union Website Terms & Conditions

Buying Online - Click Here to Expand

When making a purchase from or via angliastudent.com for any product payments will be processed through Sage Pay, a division of Sage (UK) Ltd, and Barclaycard Merchant Services. All payments are made to Anglia Ruskin Students' Union and will appear on your bill as "ARUSU Online Payment".

Anglia Ruskin Students’ Union does not store credit card details and uses industry standard SSL encryption to ensure the safety of your data.

All payments are made in a live environment - upon clicking 'Pay Now', your credit or debit card will be billed with the agreed amount and your order will be immediately processed.

Once your order has been completed, you should receive a confirmation email from online-sales@angliastudent.com to your Anglia Ruskin University webmail account. This can additionally be viewed at a later date by viewing the 'Purchase History' section of our website.

These terms shall be governed by English law and are subject to the exclusive jurisdiction of the English Courts. Nothing in these terms shall exclude liability for fraudulent misrepresentation.

Merchandise - Click Here to Expand

Hoodies & Clothing

By purchasing clothing from angliastudent.com you agree to the following Terms & Conditions:

Purchase

Each item will be charged at the stated price plus the appropriate P&P cost as detailed on the website and all promotional material, relative to the postage destination. A receipt email will be sent upon completion of your order. Please check all details – if there is anything missing from your order or any details are incorrect, please email us immediately at info@angliastudent.com. Failure to advise us of any errors within 24 hours of receipt of the confirmation will result in you still being liable for the full cost of the items.

Postage and Delivery

The charges for postage and packaging are added to the cost of the item and are necessary for us to dispatch your garment to you. There are three charges – UK, Europe and International. Should you order more than one garment the postage and package charge will reflect this.

Returns & Refunds

If you have a genuine reason for wanting to return your item, please email info@angliastudent.com in the first instance, or call 01223 460008 explaining the reasons why the garment is to be returned. Your item must be returned unworn and in the original packaging. You must pay for the cost of the return, it must be sent by recorded delivery and you should keep your receipt as proof of postage. We will not accept returns in the following cases:

  • The garment has been worn (unless there is a provable quality issue)
  • The garment has been proven to be deliberately damaged
  • The garment has the incorrect personalisation details (we keep your request for personalisation and the liability for the correct spelling of names etc is yours.) If the error is deemed to be ours we will replace the garment at no extra cost
  • The garment doesn’t fit – full size details are available on the website and we will only refund in specific circumstances and if the criteria above are met (i.e. has not been worn and is returned in its original packaging and is not personalised)
  • The garment is the wrong colour – you are liable for the colour selection you make and we keep a copy of your order to confirm your selection
  • The garment is unwanted – we will only refund this if the garment meets the criteria set out above i.e. has not been worn and is returned in its original packaging and has not been personalised

All refunds will be issued by Anglia Ruskin Students’ Union. In the event of an item being returned due to quality issues, we will take this up with our supplier and advise you of the outcome.

Cancellation of orders

To cancel an order, please contact us immediately. Cancelled orders that haven't been processed will be refunded with a deduction of a cancellation fee (charged in UK pounds sterling), which is 10% of the order(s) total price. Cancellation fee is charged to cover administrative costs and transaction fees involved in the cancellation of order(s).
 
Cancelled orders that have been processed will be refunded with a deduction of a cancellation fee (UK pounds sterling), which is 20% of the order(s) total price. Cancellation fee is charged to cover administrative costs, re-stocking fees and transaction fees involved in the cancellation of order(s). 
 
Unfortunately, we are unable to accept cancellations for products that have already been shipped and our Return Policy will apply in that case. 
 
While we will take all appropriate technical and organisational measures to keep your personal and financial details secure, unless we are found to have been negligent we do not accept liability for any losses due to the unauthorised access by any person of any information provided to us by you. 
 
We accept no liability for any loss or corruption of data held on your computer, or for any other loss or damage of any kind that occurs to your computer as a result of you accessing our website. 
 
This agreement shall be governed by the law of England and Wales. 
 
The parties submit to the non-exclusive jurisdiction of the English courts for the resolution of all disputes arising out of or in connection with this agreement. 

Skills Exchange - Click Here to Expand

Photography and Filming at Events - Click Here to Expand

It is likely that at Anglia Ruskin Students’ Union events photography or filming will take place. At all ticketed events by purchase of the ticket you agree that you are happy for any video footage, stills or photographs taken during the event to be used on Anglia Ruskin Students’ Union’s online platforms or in print to publicise Anglia Ruskin Students’ Union for commercial and fundraising purposes including, but not limited to, television broadcasts, advertising, publications, marketing material, personalised direct mail and other documents that may be made available to the public.

 

For all non-ticketed events we will display signage highlighting to attendees that photography will take place. 

If you do not want your image to be used by Anglia Ruskin Students’ Union please let us know and we will remove it for you. To provide details of where your image is being used click here