Your Students’ Union Advice Service is still open
We are committed to giving you the highest level of confidential, independent advice and representation.
We are separate from the university and offer non-judgemental support to help you decide, not deciding for you. You can read our Code of Practice here.
If you have concerns about the current Covid-19 pandemic, please ensure you first visit the FAQ's page or ARU's student news blog. If you are looking for general student advice around Covid-19 or have a question that could support other students to add to our FAQ's submit your query here to help us ensure we are able to respond to the increased volume of information requests.
We are currently taking appointments via telephone and email: our professionally accredited advice is free, confidential and impartial.
We can advise and represent you with lots of problems, including: academic offences, academic appeals, late mitigation, accommodation advice, complaints, disciplinary issues, placement problems, fitness to practice issues, disability issues, course problems, if you are thinking of leaving University or when you don’t know where else to go for help.
If you're going through a difficult time, we can provide you with the advice, support and representation to ensure you are fully informed and able to make the best decisions for yourself. We know you may be stationed in a different time-zone, or working around a wellbeing plan, we have added flexible times to our appointments allowing you to select a time that best suits you. If you are unable to log into our website please email: firstname.lastname@example.org (Cambridge/ Peterborough) or email@example.com (Chelmsford).
When you make an appointment with the Advice Service your personal information is protected under the General Data Protection Regulation (2018). Find out more about how we record, use and protect your data.
Advice Service Manager