Provider Details

Citizens Advice Peterborough

Citizens Advice Peterborough logo

Citizens Advice Peterborough (CAP) is a local charity, established in 1967, that offers free, confidential, impartial and independent advice and information services to residents across the city of Peterborough. Annually, we assist more than 10,000 local clients with an excess of 20,000 issues with a real focus on the prevention of homelessness; maximising personal income and dealing with debts. A number of our clients are considered to be quite vulnerable as they face language barriers, suffer from mental or physical disabilities, or struggle to cope with day to day life and live within limited means.

We are a progressive and dynamic advice service, operating from our city centre office. We provide a dedicated telephone advice centre as well as face to face appointments from outreach locations including local Foodbanks and Aspire. We employ 11 staff supported by a team of more than 50 volunteers offering local people the opportunity to support others within their community, whilst learning new skills. Our approach is client centred and focused on a commitment to equality and diversity.

Although we are a member of the national Citizens Advice service, Citizens Advice Peterborough is a small independent registered charity in its own right with its own trustees and we are responsible for fundraising locally to maintain our advice service.

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  • Advice Support Volunteer

    This opportunity is ongoing, with no end date.

    We are looking to recruit advice support volunteers to assist vulnerable clients with form filling, phone calls to creditors and utility companies, switching providers and other practical tasks.

    What will you do? 
    Our Advice Support Volunteers provide additional help and support to clients following their advice appointment to ensure they continue to move forward with their issues.

    In this role, you will:

    • Complete an introduction to Citizens Advice and training for your role
    • Work with Citizens Advice Peterborough generalist advisers to help clients with specific tasks
    • Write a summary of the clients’ problems and what action you’ve taken

    Some examples of what you could do:

    • offer support to clients completing paper and online forms, for example to apply for a benefit, or to complete an application for money or equipment from a charity
    • call a utility company with, or on behalf, of a client, to find out how much money they owe
    •  help a client switch their utility provider
    • check in with clients to see how they are progressing with their advice action plans and provide support as required.


    What's in for you?
    make a real difference to people’s lives

    · learn about several key issues such as benefits and debt

    · build on valuable skills such as communication and listening, use of IT and working as part of a team

    · Challenging and rewarding

    · Full training given

    · Increase your employability

    · Contribute to the smooth running of the advice service which makes a real difference to peoples’ lives

    · Work with a range of different people, independently and in a team

    · We will reimburse expenses too.

    For more information and how to apply, click the 'Send me application details' button.

    • Your CampusPeterborough
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