Opportunity Details

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Citizens Advice Peterborough

Citizens Advice Peterborough logo

We are a local charity offering free, confidential and independent advice and information to people in Peterborough. We help them find a way forward with their issues and problems

Generalist adviser - digital

This opportunity is ongoing, with no end date.

Speak to clients either on the telephone or via video chat; gather relevant background information, then research the issue and relay the best options back to the clients. You will help clients to find solutions to their issues. We will support you with full training and support throughout your volunteering experience. This will help to develop your communication skills, using case management systems and help people in the community.

What's the duration of the opportunity?


Where is the opportunity based?

Peterborough - but can volunteer from home.

Can students travel to the opportunity via public transport?


What attributes would your ideal volunteer have?

Basic IT skills, good telephone manner, ability to use websites to research information.

What skills would the volunteer gain?

Communications skills, using case management system, client facing role.
  • Your CampusPeterborough, Online and At Home
  • InterestsCommunity Action
  • FrequencyOn-Going

Employability skills

  • Communication and Literacy 0
  • Critical Thinking 0
  • Emotional Intelligence 0
  • Intercultural Awareness 0
  • Problem-solving 0
  • Resilience 0
  • Self-Management 0
  • Social Responsibility 0
  • Team Work 0