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The Student Journey for Parents and Carers

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                          Your Vice President of Business & Law, Mary Copsey, shares some tips for student parents and carers.



As your Anglia Ruskin Students’ Union, we know that juggling parenting/caring responsibilities alongside your studies can sometimes be overwhelming. We understand that accessibility is key! Therefore, this has been put together to aid in directing you to areas of support you need, from finances to student experience! 

We are proud to inform you that our Students’ Union spaces on campus are family friendly environments, and they are also breast-feeding friendly areas.


Your Students’ Union

Anglia Ruskin Students’ Union also offers support to student parents and carers. The union prides itself as being an inclusive and welcoming environment to all demographics of students. As a student parent and/or student carer you can get involved with your union through societies, representation, volunteeringadvice, officer campaigns, events, and much more! You can find out how through our website, or alternatively, come and see us on campus.


SU Advice Service

We have our very own independent advice and representation service separate from the university where you can receive impartial, non-judgemental, and free support. Book online for an appointment.

Throughout the year the SU Advice Services offers drop in services. Look on our website to find out more.


SU support in Peterborough

At our Peterborough campus the SU Advice team currently offer email and telephone appointments. We are working on developing a trail face-to-face appointment period! Check out our website to keep informed with the latest SU news.




ARU University Student Services

The University also offer support, which is separate to your Students’ Union support system. Visit their website or find them located on campus (Cambridge, Chelmsford or Peterborough) to get support with money advice, funding, childcare, jobs and placements as well as counselling and wellbeing.

Drop ins appointments are available for some areas of student support at the Peterborough, Chelmsford and Cambridge campus- find out more.

The University has a Parents and Carers Facebook Group you can be a part of. For more information or to get onto the Parents and Carers Facebook group email:


Disability Support

The University has a Disability and Dyslexia Support system, which provides services, support and advice for disabled students and students with specific learning difficulties, such as dyslexia. Email: | Call: 01245 68 6700

Are you Peterborough based? For Peterborough please email Sandra Cross at to arrange an appointment.




International Student Parents

If you are an international student studying with us, you may need support and advice with visas, immigration, health entitlements and social adjustments. The University has an International Student Advice Service, which has specially trained staff who can advise you on many issues. The International Student Advice Service offers regular workshops and daily drop in sessions. Email: | Call: 01223 698 073

The University Student Services offer a range of “drop ins” depending on what support or advice you are seeking. To find out more details of this visit their website.


Health Support

Mental Health Support 

Please contact the Counselling and Wellbeing Service for support with mental health and/or trauma. If you require any mental health support you can access SilverCloud which is an online resource that offers counselling and wellbeing support programs that you can complete on your own or, for students, with an online supporter.


Out of Hours Mental Health Support

The opening hours are 9.00am until 5.00pm Monday to Thursday and 9.00am until 4.30pm Friday. Outside of these times you can access free and confidential mental health support through the Samaritans on 116 123 (UK). The Samaritans provide a confidential service and support for anyone in crisis 24 hours a day, 365 days a year.

If you are become unwell and need to see a doctor out of office hours please visit  alternatively, call 111 to speak to an adviser.


Out of Hours support from the Chaplaincy

The ARU chaplains can also provide out of hours support through telephone and text, please visit their contact details below for more information.

Rev Nigel Cooper
Cambridge Campus
07860 407721


Sidra Naeem
Chelmsford Campus
01245 684436
07525 902804

Stephanie Pedlar
Peterborough Campus, Guild House
07872 421809


Out of Hours support from your Students’ Union

Your Students’ Union is open Monday-Friday 9.00am until 4.45pm if you would like to book an appointment with any of the departments within the union during these times, please visit our website for more details alternatively, come and see us on campus and pop by the welcome desk.

You can access the SU Advice 24 hours a day from on our website through your phone, laptop or computer to suit accessibility needs. Once you are connected with an adviser you can choose whether you would like to communicate through email, phone or face-to-face appointments. If you choose email, you can email the adviser whatever time suits your schedule, please note that their replies will be within working hours.




Inclusion Fund

If you want to get involved with any of the activities your Students’ Union runs, whether that is through our student representation, societies or SU events, but are struggling because of your commitments, we offer an Inclusion Fund that students can apply for. For instance, if you are a single parent and want to attend a Give It a Go trip but would need to bring your child with you, you could get a free ticket for them to come with you.


Useful Links

For more information about the support available to Carers at Anglia Ruskin University.

Parent or carer? Check out the Anglia Ruskin University guide to university



The confidential night-time support service for Cambridge and Anglia Ruskin universities

Open every night between 7pm and 7am

T: 01223 744444




The charity supporting single-parent families to live secure, happy and fulfilling lives.

They offer a variety of support on a wide range of issues, including benefits and tax credits, childcare, separation, work, housing and child maintenance

For groups and peer support enquiries


Phone: 0207 428 5424



Carers Trust

This is a safe, online space for young adult carers aged 16-25 to share experiences with each other and receive one-to-one support from professionals.
Carers Trust


Carers UK

An expert phone advice and listening support service five days a week. Carers UK carries out benefits checks and advises on financial and practical matters related to caring.
Carers UK  


Carers Together

It can provide information and support such as advocating in meetings, liaising with services, a carer’s emergency card, carer’s breaks service, welfare rights service, counselling service and support for carers of people in hospitals.
T: 01642 488977



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