Exceptional Circumstances (formally Mitigation)
While studying at ARU you may find that an unexpected major event has affected your performance in an assessment or exam. This may include a sudden illness, bereavement or the illness of a close family member. This event may also have prevented you from submitting work. The university has a formal process to inform them of these events - Exceptional Circumstances.
If you are facing a problem that will impact on your work we recommend informing the university early. If your deadline has not yet passed you may be able to request an extension.
You can find more information from the Academic Registry,the form you will need to complete and information on how to submit your form here
Grounds for Exceptional Circumstances
The following will be considered for Exceptional Circumstances. Evidence will be required:
• A serious personal illness which is not a permanent condition
• The death, or serious illness, of a close family member, a friend or person for whom you have responsibility of care
• Sudden or unforeseen circumstances beyond your reasonable control.
The following will not be considered for exceptional circumstances:
• Family, work, financial or other general problems that could have been anticipated
• Ignorance of the Academic Regulations
• Ignorance of, or misunderstanding, submission deadlines or examination dates
• Computer, disc, printer or any other technical failure for which you are responsible (you are required to keep a copy of your work).
How to submit a claim for Exceptional Circumstances and Late Exceptional Circumstances
You will need to complete the Exceptional Circumstances claim form and return it by email. The deadline for on time forms is five working days after the submission date for the assessment and / or the date on which an exam has been set. If your claim is on time we recommend that you speak to one of the University’s Student Advisers before submitting it. They will ensure you are following the correct process and understand the implications on your progression. They can also check your evidence to ensure it is relevant to submit with your Exceptional Circumstances form. Your evidence should be relevant and timely, such as a letter from a professional e.g doctor, solicitor or therapist, or in the case of a death of a close family member a death certificate or a funeral order of service.
Late Claims - if your claim is submitted more than 5 working days after your assessment/ exam deadline you can submit your form late, however you will need to provide an acceptable explanation (with supporting evidence) for why the claim was not submitted within the 5 working days’ time limit. Please speak to a Students’ Union Adviser before submitting a Late Exceptional Circumstances claim so they can check you are following the correct process, understand the implications on your progression and check your evidence of lateness and the reason for applying.
You can find more information from the Academic Registry on Exceptional Circumstances and Late Exceptional Circumstances, the form to fill in and how to submit your form here
What happens after I submit my Exceptional Circumstances or Late Exceptional Circumstances form?
Once you submit your Exceptional Circumstances form and your evidence to the academic registry your claim is then heard at an Exceptional Circumstances Panel, these happen several times throughout the academic year. The panel is made up of University staff such as Director of Studies, Academic Registrar and a manager from Student Services. The panel will discuss your claim and look at the supporting evidence to decide if the claim is justified or not. The panel is closed and confidential.
If your reasons for submitting a claim are of a sensitive nature, and you do not want your personal information and situation being shared in a panel setting, you can request that it is seen only by the Academic Registrar. The University’s Student Advisers or Student Union Advisers can help you make this decision and request on your behalf if needed.
How will I know the results of my Exceptional Circumstances or Late Exceptional Circumstances claim?
The outcome of your claim will appear on your eVision, please keep an eye out after you have submitted your forms and evidence. The element(s) of the module that you have submitted a claim about will show the relevant outcomes next to the module information as your claim is processed e.g:
If you are not sure about the outcome or don’t understand the reasons for your claim being rejected please get in touch with your University Student Adviser or Students Union Adviser.
What are the outcomes of a successful Exceptional Circumstances or Late Exceptional Circumstances claim?
Things to remember before submitting an Exceptional Circumstances or Late Exceptional Circumstances claim