Emergency Information 


Should you feel in urgent need of medical or psychological care, or if you are worried about your safety, please go to your nearest Accident and Emergency if you are able to do so, or dial 999.

For more information, please click on the headings below. 


Suicidal Thoughts

YoungMinds lead in the fight for a future where all young minds are supported and empowered, whatever the challenges. They also have a crisis support text service across the UK.

Website: https://youngminds.org.uk/
Crisis Messenger: 85258

Available 24 hours


Advice and support for young people (under 35) who feel suicidal.

Website: https://papyrus-uk.org/
HopeLineUK: 08000684141
Text service: 07860039967

Weekdays: 9am – 10pm
Weekends: 2pm – 10pm
Bank Holidays: 2pm – 10pm 


Mental health support.

Website: https://www.samaritans.org/
National number: 116123

Available 24 hours

Local office:
The Mix
Free, confidential support for young people under 25 via online, social and mobile.

Visit the website to find phone, webchat and email support, as well as blogs and articles.

Website: https://www.themix.org.uk/

Victim of Violence

Provides information and emotional support for adult men (18 and over) who have experienced childhood sexual abuse or adult sexual assault/rape.

Mondays and Tuesdays 19:00-21:30 and Thursdays 12:00-14:30

Website: https://www.survivorsuk.org/
Phone: 08451221201


Trust House
Rape Support Centre which provides specialist rape, sexual violence and abuse support services.

Website: http://trusthousereading.org/
Email: office@trusthousereading.org
Phone: 01189584033
Rape Crisis | Find a Rape Crisis Centre
Rape Crisis Centres provide specialist support and services after sexual violence or abuse. Find your local Centre. Coronovirus/COVID-19: Many of our member Centres are providing services by phone or online. Please contact your local Rape Crisis Centre for more information. We also have coronavirus information for survivors.

North London phone0808 801 0305
East London phone: 0800 160 1036
South London phone: 0808 802 9999
West London phone: 0808 801 0770
Thames Valley Police - Hate Crime
Hate crime is defined as a criminal offence committed against someone linked to their race, religion, sexual orientation, gender, gender identity or disability.

If you have been a victim of a hate crime or know someone who has, contact them on how to report it and where you can get help and support.

Website: https://www.thamesvalley.police.uk/advice/protecting-yourself-and-others/hate-crime/


Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. They also campaign to make sure that, one day, no one will have to turn to them for help.

Website: https://england.shelter.org.uk/


Crisis works directly with thousands of homeless people every year. They offer one to one support, advice and courses for homeless people in 12 areas across England, Scotland and Wales. How they help someone depends on their individual needs and situation. They also campaign for the changes needed to end homelessness for good.

Website: https://www.crisis.org.uk/


Centre Point
As the UK's leading youth homelessness charity, they run over 60 accommodation services. They work in 15 boroughs in London, Sunderland, Manchester, Bradford and Barnsley. Their services aim to provide security to young people and inform on the causes of homelessness.

Website: https://centrepoint.org.uk/


Night Stop
Nightstop volunteer hosts open their homes to young homeless people facing a night on the streets or sleeping in an unsafe place. Volunteer drivers and chaperones ensure these young people get to a place of safety.

Communities and charities run Nightstop services in more than 30 locations around the UK, led and supported by the Nightstop team at Depaul UK, a national charity for homeless people.

Website: https://uk.depaulcharity.org/nightstop/

Other Emergencies


Police, ambulance, fire brigade, coastguard: If you are in urgent danger, please don't hesitate to call 999.


Report a crime: https://www.thamesvalley.police.uk/ro/report/ocr/af/how-to-report-a-crime/

Is it an emergency?

Does it feel like the situation you are in could get heated or violent very soon? Is someone in immediate danger? Do you need support right away? If so, please call 999 now.

If you are deaf or hard of hearing, use the textphone service 18000 or text 999 if you have pre-registered with the emergency SMS service

UK Emergency numbers: 999 or 112

European Emergency number: 112

Complete a non-emergency crime report by calling the following number

Non-emergency: 101

If you've witnessed or been the victim of a crime, please report it

Reports are dealt with by the control room in exactly the same way whether you report it online or call 101

Before you give details of the crime, you will be asked a few questions to make sure you go to the relevant online form



If you have recently experienced an emergency or crisis of some kind and would like to discuss how this might affect your studies, please don't hesitate to book an appointment with our Student Advice service.