Advice Service Appointment Request
If you have concerns about the current Covid-19 pandemic, please ensure you first visit the FAQ's page or ARU's student news blog. If you are looking for general student advice around Covid-19 and your studies please submit your query here to help us ensure we are able to respond to the increased volume of information requests.
Please fill in all the required fields and click on the relevent options of the drop down boxes to confirm your details.
Remember it is normal to request an appointment, we are here to support you and will do our best with the infomation you provide us.
Alternative email address*
Full address inc postcode*
Once you complete this form and submit this online request one of the Advice Service team will be in touch, usually within 1-2 days to book you into an appointment with an Adviser. This will be longer if you submit your request over the weekend or a bank/public holiday. You won't normally have to wait too long to see an Adviser, please bear with us at busy times in the academic calendar in case there is a longer wait for an appointment.
How did you hear about the SU Advice Service?*
What do you need advice/support with?*
This section is mandatory, without context of your advice request you will not recieve an appointment.
If you have a preference to which Adviser you see please let us know and we will do our best to accommodate your request.
You can choose to have your appointment by telephone or via email, please let us know what you would prefer. Please note in light of recent events, we are not booking in person appointments at this time.
We are currently taking appointments via telephone and email, plus we now have greater flexibility around our appointment times. If you’ve returned to your home oversees, let us know the best time to hold an appointment and we’ll do our best to facilitate it.
What type of appointment would you like to request?
What time of day suits you best:
What is your Faculty of study?*
Level of Study?*
Year of study?*
Where do you study*
How do you study?*
Do you have a specific learning need?
If yes, further details
Do you consider yourself to have a disability?
If yes, further details
What gender do you identify with?
Everything you tell us will be treated confidentially. However, if in the opinion of the Adviser, a student is in danger of harming themselves and/or others, or if there is a disclosure of harm being caused by a third party to others, Advisers have a duty of care to students and reserve the right to breach confidentiality by reporting this to SU and/or ARU staff, normally using the ‘Cause for Concern’ process found here or contacting emergency services. Advice Service staff are not expected to tolerate abusive or aggressive behaviour and the service may be withdrawn following any such instances and will be confirmed in writing.
All students have various new rights to their data being used under new GDPR rules, e.g. you can opt out of support from the Advice Service and can withdraw consent to services at any time, this should be done in writing, via email to: email@example.com, firstname.lastname@example.org or email@example.com. Once confirmed by the Advice Service your case will be closed and you will not be contacted by the Advice Service, unless you contact us again for new advice. For more information on your rights about your personal data please speak to an Adviser.
By ticking this box I give consent to ARU Students’ Union Advice Service to act on my behalf both orally and in writing about my case with ARU staff and when needed with staff from external organisations. Including giving my permission for ARU staff to release information to the Advice Service. I understand that my personal information including reasons relating to my need for Advice will be stored electronically/and or in hard copies for seven years.
*These are required fields