National Student Survey Results 2008 – The SU Perspective – September 2008.
The publication of the National Student Survey results for Anglia Ruskin University do not come as a surprise to the Students’ Union. The themes identified in this years result is part of a trend that has been growing over the last three to four years. These trends were identified in the Student Written Submission (2007) and have been articulated by students through Programme Committees, Faculty Boards and else where. This report outlines the Union’s interpretation of the results and sets out a number of actions that we believe should be implemented as a matter of urgency. Many of these recommendations are not new and have been put forward through various committees in the past.
Key themes in the NSS 2008
Kate Wicklow has analysed the NSS results in great detail. The summary of this analysis is included in appendix 1. All scores below 3.5 are highlighted in red as this indicates what we consider to be an unacceptable level of satisfaction. Below Is a summary of the themes we have identified.
Teaching
- 1/3 subjects scored 4 or above. The concern is that 2/3 rds are not sufficiently satisfied.
- Many students feel like their courses are not interesting or simulating.
Assessment and Feedback
- Only 3 departments score 4 or above: Primary Care, Public Health and Social Policy and Communications, Film and Media.
- There appears to be a direct correlation between clear marking criteria and the perception of fair marking.
- Assessment feedback is still at an unacceptable level for all students
Academic Support
- There are only a few high achievers; Music and Performing Arts, Communications and Optometry.
- The worst is Initial Teacher Training with 3.
- Most pathways floating at around 3.3 is not very satisfactory.
- Students consider that the University is poor at helping them choose the right modules for them. Module choice should be linked into Personal Development Planning and personal tutoring (as it is in Communications).
Organisation and Management
- Animal behaviour scored a 4.
- The lowest score of 2.4 is in Pre registration Adult Nursing although for the ultimate question of “the course is running smoothly”, Primary ITT only scored a 2.
- Timetabling is part of the problem but there are a lot more negative scores in other columns, the worst being ‘changes have been communicated effectively where all but 2 departments scored 3.5 or below. (Music and Animal Behaviour).
Learning Resources
- Everyone is satisfied with the library and IT apart from Primary Care, Optometry, Law, Child, Youth and Family and Forensics.
- Art, Forensics, English and Ultraversity were not happy about access to specialist equipment.
Personal Development
- Students who experienced good academic support and teaching also commented favourably about personal development.
- Overall most departments scored averagely (around 3.7) but even which an average score, many found their communication skills and confidence had improved while studying.
Free Text Comments – Key issues identified
- Communication of timetable changes
- Administration
- Marking criteria is unclear to students
- Contact time is insufficient
- Lack of books in the library
- Hard to get hold of staff
- Not enough staff
- Courses too intense for part time students, and deadlines for assessments are too rigid and often stressful.
Over the next month, the union will be working closely with all the faculties to ensure that they produce clear action plans to rectify some of these problems and that there is clear change before the next round of the National Student Survey in February. Each student rep will have a copy of their departments results and will be asking what you want to be changed throughout the year.